Most problems in bluekona come down to one of four causes. Checking them in this order will resolve the majority without going further.
1. You are in the wrong workspace
By far the most common. Data belongs to a workspace, so an audit run in one is invisible from another.
Check the workspace name in the switcher at the top of the sidebar. See Switching workspaces.
2. Your role does not permit it
Members can view and export everything but cannot run audits, connect platforms or change settings. Restricted pages show a read-only banner; refused actions say so directly, often as "Forbidden".
3. A connection has expired
Platform tokens stop working after a password change, a revoked grant or a permission change. Data collection then stops for that platform.
Go to Settings → Connections and reconnect. See Connection errors and token expiry.
4. There is genuinely no data
An audit needs posts in the window. An empty section is often an accurate result rather than a bug.
Symptom to cause
| What you see | Likely cause |
|---|---|
| An audit you ran is missing | Wrong workspace |
| New Audit is disabled | Rate limited, or an audit is already running |
| New Audit says "Forbidden" | You are a member, not an admin |
| Connect buttons are missing | You are a member |
| Metrics stopped updating | Expired connection |
| A platform card shows Not connected unexpectedly | Token revoked or expired |
| Recent posts missing from a report | Platform reporting lag |
| Numbers differ from the platform's own app | Different measurement windows — see below |
Numbers that do not match the platform
bluekona reads each platform's official API, so differences are almost always about timing and definitions rather than accuracy:
- YouTube Analytics lags by up to 48 hours.
- Search Console lags by two to three days.
- Instagram only has insights from when the account became professional.
- Platforms define engagement differently, so a rate here will not always match the number in their own dashboard.
Still stuck?
Work through the specific guides: